Category Archives: Random Posts

No to Distracted Driving

Posted on May 7, 2013 by Mhel Ignacio | 0 Comments

My brother and I have been contemplating on buying a car for almost a year now. It all started when we talked about putting up his own pastry business. We’re saving up to either buy a car or a house first that’s closer to the cities where his customers will mostly be located, but we thought a car would definitely be best for now since we can use it for other purposes such as traveling with our mom. A car is one of the investments we’re considering seriously now, so we’ll see if we’ll be able to save enough money for it.

To tell you the truth, we’ve both been hesitant about it since we both don’t know how to drive yet. I was supposed to take driving lessons a few years back, but I had to postpone it because I feel like I won’t be the best person to be driving around in our own car. I guess I’m a little paranoid to be behind the wheel. I might slow down everyone, thus upsetting people on the road with me. :D My friends who drive told me it’s better that I’m paranoid because that means I’ll be driving safely, unlike others who are too comfortable behind the wheel that they get distracted, which has been one of the major factors behind car accidents lately.

Below is an infographic that shows us the dangers of distracted driving. Though technology has helped us in so many ways, the usefulness of these gadgets made us forget when it’s the appropriate (and safer) time to be tinkering with them. I hope this serves as a reminder to keep your eyes on the road! Stay safe, everyone!

distracted driving infographic from ifa auto insurance
Presented By IFA Auto Insurance

The Benefits of Offshore Investing

Posted on July 18, 2012 by Mhel Ignacio | 0 Comments

For people who have made it big in the UK, it has become a necessity to look for ways to ensure that the succeeding generations benefit the most from their family’s wealth. There are many ways asset protection services take to accomplish this for individuals. One option that is growing in popularity is through offshore investing.

Offshore investments

The gist of it is that a legitimate and reputable finance company takes part of an individual’s assets and invests this in funds outside of the UK. Investment experts are often able to look for offshore arrangements that protect what has been invested from taxes. This means that future generations stand to inherit more.

This form of investment is entirely within the bounds of law but is not always a simple undertaking. It’s important to try to source the best possible expert on the subject. Naturally, you’d first have to begin with a proper assessment of your finances before any investment decisions can be made.

Also, perhaps it’ll be worth your while to first evaluate your tax situation on your own. A basic UK income tax calculator can help you determine if you’re paying a hefty sum in taxes to require the services of an asset protection company.

Inspiration and Drive towards Success

Posted on July 3, 2012 by Mhel Ignacio | 2 Comments

It’s been raining for days and after finishing most of my important tasks today, I realized how lucky I am to be working from home while managing my own business. I no longer have to brace the heavy downpour and cold weather outside to get to the office. I only need my laptop and an internet connection to earn a living.

Because of the freedom I have enjoyed from being a work-at-home employee and businesswoman, I realized that this is how I want my life to be – I control my time and I make business decisions on my own. This is why I feel strongly, more than ever, to establish a much bigger business in the very near future that will be managed by my brother and mother. Our very own restaurant perhaps.

I consider myself a jack of all trades, but sadly, a master of none. A lot of my friends may disagree with that since some consider me an expert in different things. One thing I haven’t delved into yet is the world of sports, which I believe, based on the stories of successful businessmen like Neil Haboush (who can attest to how much golf affected him), can help me with self-discipline and being more committed to what I want to accomplish.

How about you? How are you driven to work more diligently? What inspires you?

The Pearls of all Pearls: Freshwater!

Posted on July 3, 2012 by Mhel Ignacio | 0 Comments

Freshwater pearls are so simple, yet so elegant, which is why thousands all around the world are wearing them. These gems make a statement that is indescribable. They are considered the oldest gems in the world today; known as the “Queen of Gems”.

Being a popular choice in accessories by women worldwide, every female either own some or they want them! Pearls are known to offer power, love, luck, protection and can deepen romantic relationships. Children will wear these precious gems because today, they are thought to keep them safe.

Pearl Necklace

Since the pearl is the only gem created by a living creature, it makes it that much more unique and special. With these fancy gems, you’re able to show your true individuality. No two pearls will be exactly the same, making it a more romantic gift to a lady. Two pieces will be slightly different in shape, size and color.

The versatility of these pearls allows for trends to continue because they are so easy to work with while giving off that classy look! Hurry and find yours and become that fashionista we all desire to be!

Business Tip: Customers Need You to Listen

Posted on June 6, 2012 by Mhel Ignacio | 1 Comment

In a previous post, I’ve mentioned that I worked in a call center years ago that cater to companies that were based in the US and UK. I’ve been promoted from an agent who handles calls directly to two supervisory positions: quality specialist who monitors and evaluates calls to see if agents are following guidelines set by the client; and then a team leader who manages a group of agents to ensure they perform at their best.

One thing I learned about how businesses can retain customers is that aside from making sure your customers are satisfied with your actual products, it also important that you provide excellent customer service. It doesn’t matter if it’s for pre-sales inquiries, after-sales,  or troubleshooting. Customer service is one of the most integral part of keeping your customers and gaining their loyalty. The rewards you’ll receive from this will continue to grow as word-of-mouth advertising or recommendation is more effective marketing.

Excellent customer service is important

And how can you provide excellent customer service? In my years of experience working at call centers, I realized that customers need you to LISTEN. It gives them the sense that you actually care about them and you’re not just after profits. Plus, it also helps you in the long run as it can determine what the issues are with your products and address them accordingly.

Now, how do you listen? How can you show your customers you care for them? The first thing you need to consider is to have a direct way for them to communicate with you. Sure, setting up an email is easy, but the problem with this is not everyone is fine with writing an email to explain their problem. Most customers, including me, prefer to speak to a live person to express my concerns.

Listening is important to start a conversation with your customers

However, putting up your own customer service hotline can be very expensive. Not just for you, but for your customers too because of toll or long distance fees that they may incur when contacting your hotline. The best action is to invest on a toll-free number.

If you are in the UK, you can buy 0845 number or any other toll-free number of your choice. Same goes with US-based offices. Companies who offer call management services mostly have options for you to personalize your toll-free number, so make sure you ask.

This action doesn’t only show you care, but it’ll also be easier for you to handle calls that come in. Plus, toll-free numbers are easier to remember and can be dialed anywhere in the world with less fees than regular phone numbers.

And after getting a toll-free number for your business, make sure you also hire, train and encourage your customer service agents to be as helpful and kind to their customers while still thinking about your company’s business.