BEWARE: Inside Job in Western Union?

Update 3/5/2013: I was checking in on one of the tech blogs I follow and found out that Abe of YugaTech has just recently fallen victim to this fraud. Read more about it here. I’m sure it’s a large sum of money knowing the amount of traffic his blog gets. Surely, the people who are behind this are well aware of that fact.

AND I read this blog post from Pinoy Den. He’s a recent victim too. This is very alarming and I hope Western Union finally takes action.

For now, I would suggest to use Unionbank to claim your Western Union earnings. As soon as you have the MTCN, you can call Unionbank right away.

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As a full-time online money maker, I know for a fact how easy it is for money I earn over the internet to get stolen or disappear into thin air. So, imagine my shock and paranoia when I learned about a fellow blogger’s experience with an alleged inside job in Western Union where she lost $6,267.97.

Western Union

I’m saying alleged, but if you read the story, you’d think that’s exactly what happened. I believe Western Union’s money transfer is secure. However, it’s the people who work for them that can be tempted to steal money from us.  They abuse their power and access to get what they want without thinking about how they’re going to affect the lives of others.

Western Union has been my go-to solution when I need to withdraw funds from my Google Adsense account or when my clients send me payments. I’ve trusted them for years, so I got a bit comfortable with using their services. I guess I’m not that concerned since I don’t make that much monthly, but I still always claim my money the same day I received a notification that payment has been issued.

Jennifer Aspacio, the victim of the most recent Western Union issue, having used their service for years, was assured with the notion that her money will still be there once she returns from her Cambodia trip and pick it up. She was wrong. I am sharing with you her experience to hopefully warn you or let you know that these things happen, and we should keep an eye out everytime.

Dito ka na kung saan kampante kang makakarating ang perang pinadala mo. Para kampante ka, i-“Western Union” mo (Inside Job in Western Union)

That’s one of the television ads in the Philippines of Western Union, the giant international money transfer facility that many people have learned to trust in sending money to their loved ones and one that is also being used by many individuals all over the world for their money transfer transactions.

The Western Union Mission Statement says:  “We do business each day with absolute integrity, honesty and passion, partnering as a team to meet our consumers’ needs.“

So, is your money safe with Western Union?  Are you sure it is a reliable money transfer facility?  Please read on.

My daughters have received wedding cash gifts from friends and relatives  in other countries using the Western Union money transfer facility, and because of that, I have so much trust in the facility.  What’s more, I also heard about people receiving remittances through this facility and they have expressed their satisfaction.

But more than three months ago, something very devastating happened that resulted in the erosion of my trust in Western UnionMy eldest daughter was cheated out of her payout which she used to receive regularly through this facility.  My daughter is a work from home mom and she earns by working using the internet.   Every month, she would receive a notice from Google Adsense  informing her  that her payout was already sent to Western Union, and she then would go straight to the facility to claim the exact amount without any problem.

But three months ago, when Google sent her payout through Western Union, my daughter  was out of the country (March 26-April 3, 2012).  The amount ofUS$6,267.97 was sent to her through Western Union on March 27, 2012, and it would be available for pick up on March 28, 2012.  So hours after she  returned to the Philippines on April 3, 2012, she went straight to Western Union to pick up her money, but to her dismay, she was told by the teller that someone picked it up on March 30, 2012.  She was in Cambodia on that day and there was no way that she could have claimed the payment.

Google uses a security feature that when my daughter would access her account, a security code is sent to her mobile device and that security code should be entered for access to be allowed.   She would need to enter her security code whenever she logged in to her account.  Having received no security code all the time that she was overseas because her phone was on roaming mode, it was not possible that her account was hacked.  So it is a big possibility that there was some kind of an inside job within the Western Union branch here in the Philippines that apparently released her payout.

Even the Western Union representatives were convinced that my daughter was the rightful recipient because of all her proofs.  But they insisted that that they could not give her the money because they are only answerable to Google because of the privity of contract issue.

Western Union representatives did not act immediately after my daughter told them about her case, but after she told them that she would make it her advocacy to reveal to the public her issue with them, it was only then that they promised to make an investigation.

Later, after a thorough investigation, Western Union admitted that they made a mistake in releasing the money to someone who was not the real Jennifer Aspacio, and that they had already returned the money to Google, and that my daughter should communicate with Google to resend the payout to her.

My daughter asked Western Union to provide her with a proof that they really returned the money to Google, but Western Union refused to give a proof, claiming that it was against their policy. My daughter has suffered much inconvenience, damage and prejudice, apart from mental anguish and serious anxiety.   The amount that she was supposed to receive was not all for her indulgence.  Much of that amount would go to pay for advertising campaign expenses as an internet marketer.

My daughter is the one who is supposed to write this blog, but she told me that she does not want to go through the mental anguish that she had gone through three months ago that resulted in many sleepless nights for her,  and so I am compelled to do this for her.

The refusal of Western Union to give the money to my daughter in spite of the fact that it was already established that my daughter is the true legitimate recipient is an IMMORAL ACT.  Why did they have to return the money to Google, when they could just simply give it to my daughter, and that would solve the problem?  And what’s more, Western Union refuses to give a proof that they indeed had returned the money to Google.

My daughter is a hard-working wife and mother, wanting only the best for her family.  She doesn’t deserve this kind of treatment from a giant company like Western Union.

You can read the original post here.

I’ve known Jennifer for over a year now. We see each other at events and having spoken with her many times, I know she’s a very hardworking mom, a loving wife to her husband Jeff (who I’ve also met) and a very sweet lady. She’s one of the beautiful women I’ve known, inside and out. :) She doesn’t deserve this.

The truth is, NO ONE DESERVES THIS because we have put in our time and effort to earn a living over the internet. No one has the right to steal our hard-earned money. NO ONE. I hope that Western Union returns the money to Jen. I hope this gets resolved.

Making money online

Even though this has occurred, I still trust Western Union. But, it’s been tainted because of this. So, I hope they take this more seriously because there is a growing number of people like us who make money online and rely on their services. If this continues, it’ll surely cause a dent on everyone’s trust in them.

Do you use Western Union for receiving money you’ve earned online? How will this issue affect you? Or has it affected you already? Sound off at the comments section!

Watch out for my upcoming post on tips on keeping your money online secure. We never know how many thieves are out there to rob us of our earnings.

  • http://www.facebook.com/leandro.arban Leandro Vallero Arban

    Sir Please Pa share kung may update. ganto din nangyari sakin. di ko
    nakuha agad, nung kukunin ko na nung monday march 4, sabi na paid na daw
    nung march 2. $15,000 po ung nakuha samin.

    Sa Aguirre Pawnshop namin huling kinuha ung payment nung January.

    Nag try kami sa NBI pero inadvice lang kami na gumawa ng letter sa
    Western union para makuha yung information kung sinong nag withdraw ng
    pera then saka daw kami mag complain. Ewan, Labo!

  • fabuchachi

    Dammit, do Western Union have biometrics, CCTV or something to get claims for big payments?

  • http://www.facebook.com/jhonsenta Jhon Senta

    Thanks for the info. Are there any good alternatives beside western union?

  • Deric

    I don’t have my case open for public because we’re still waiting for western union’s reply. Apparently, the very same thing happened to us. Somebody cashed out our payment from google adsense for the month of June 2012. I think it’s about time to add an extra layer of security on how we receive payments from western union such as a phone number associated to the receiver.

    • http://www.certifiedfoodies.com/ blankPixels

      Whoa. I agree with you, Western Union should add more security with their service / system. If this will be of great concern for Adsense publishers, it’ll be inconvenient for us to use another payment facility.

    • http://www.certifiedfoodies.com/ blankPixels

      Please update me if your case has been resolved… or are you still pursuing it?

      • http://twitter.com/derixc Deric Bartolome

        yep nakuha ko rin after 2-3 weeks with the help of our google account manager in singapore. pero abe is right, kailangan talaga malaman kung bakit nangyayari to. Di nman pwede lagi magmadali sa pagkuha ng adsense.

        • http://www.certifiedfoodies.com/ blankPixels

          Tama ka dyan. Sana nga magawan na ng paraan. *sigh*

  • Adrian

    Thanks for this information. I hope no one encounters this same problem. As someone who is planning to use Adsense and Western Union, this alarms me a bit. Still, the institution is known for it’s security. Events like this should keep us wary, but we shouldn’t be quick to judge WU. Thanks for sharing

    iworkfromhomephilippines.blogspot.com

    • http://www.certifiedfoodies.com/ blankPixels

      Yes, I agree. We have to be wary. As soon as you know your Adsense payment is already available, claim it right away, ESPECIALLY when it’s a huge amount.
      Sadly, for the victim of this thievery, she had no choice, but to wait.
      I hope we never hear stories like this again.

  • Fiel

    Hi Ate, (I’m here again) Thanks for sharing this story. Grabe, that was a hard-earned money at bigla na lang mawawala na parang bula. Dapat magconsult sya isang lawyer. That was indeed an inside job from Western Union.

    http://fiel-kun.blogspot.com/

    • http://www.certifiedfoodies.com/ blankPixels

      They already consulted a lawyer. I’ll update this post if ever this ordeal has ended na. Hopefully, makuha pa nila ulit yung pera. Saklap eh.