Having worked for a multinational contact center as a customer service representative and ending up supervising a team of people who handle customer sales inquiries, complaints and billing concerns, I am well aware of how important it is for any company to provide a way for their customers to contact them directly without suffering from expensive phone bills. However, for small businesses that cater to, say the whole USA or UK, owning your own toll-free number may be a great feat because it can be truly expensive.
Why is it important for a company to have their own toll-free number? Aside from the fact that it’s inexpensive for the customers or caller since the telephone carrier / company charges the called party (like a collect call), it gives your company a more professional and accommodating image, which shows you care. These qualities may boost sales and customer’s trust, which is why it’s definitely a good investment.
The toll-free 0800 numbers UK is used by major European countries like France, Finland, and Germany. In the US, it’s 1-800. Most of these toll-free numbers can be accessed even internationally without any charge, depending on the telephone carrier. These numbers used to be very expensive, but there are now companies who offer a more affordable way for you to take advantage of this tool. Do your research to make sure you’re not paying too much.
Aside from a more professional way to provide customer service, most telephone carriers who offer toll-free numbers also have options for you to get your own vanity number. It’s an easier way for people to memorize your number since it’s a “phoneword”. Businesses usually pick a word that’s associated to their company such as a word from their company name, products or slogan. This makes it more recognizable when used in advertising, whether it’s in print media, television, or radio.
Some telephone carriers also offer a way for companies to monitor or track the calls that are coming in. They have call statistics that you can use to see which days of the year you usually get the most calls or what the customers’ most common concerns are, which can be told by the options they choose when they call your 0800 or any toll-free number.
So, if you have a business catering to an audience across wide distances, it’s highly recommended you get your own toll-free number. It’s indeed a useful tool, not just for your customers, but will definitely benefit your business as well.